We have an exciting opportunity for an experienced Restaurant Manager or Supervisor to lead our Front of House Team working to deliver fantastic service to our Customers.
This is a full time permanent position based on a 40 hour week over 5 days with straight day time shifts. Accommodation is available if required.
Candidates will be friendly, outgoing and enjoy working with the public as well as being able to motivate and train their team to achieve their full potential. Excellent spoken & written English are essential.
For the right person we can offer an annual salary of £34,520 inclusive of tips plus 24 days paid holiday/bank holidays.
E-mail your CV with covering note to firstname.lastname@example.org Quoting MANAGER in the subject line.
TITLE: Restaurant Manager
Department: Front of House
Reporting To: The Director
Job Summary: To manage the front of house operation of the Tea Rooms & Restaurant to provide a fast, efficient, friendly and customer focused service. Inspire and train the restaurant staff in achieving the highest standards of customer care at all times. To work closely with the Head Chef to ensure all food entering the dining area is of the highest standard and matches the agreed presentation and content standards. To safeguard the presentation and branding of the Tea Rooms at all times both in terms of the premises and all advertising and documentation.
Front of House Management
|Maintain a high level of service for all customers.|
|Execute all Standard Operating Procedures (SOP’s) and ensure that they are adhered to by all members of front of house staff.|
|Ensure that all duties and assignments are performed and completed in a timely manner.|
|Ensure the front of house is always clean and well presented|
|Ensure the preparation area is kept to a high level of cleanliness at all times.|
|Work closely, and communicate with the Chef to ensure a smooth operation at all times.|
|Ensure that all food entering the dining room corresponds to the agreed presentation & Content Standards|
|Customer & Takings Management Dealing with enquiries from potential customers, whether in person or over the telephone.Meeting & Greeting customers, assessing their dining requirements and handing them over to the waiting staff in a polite and friendly manner.|
|Dealing with complaints from customers in an efficient and courteous manner.|
|Completing a customer complaint form and providing recommendations for future.|
|Ensure all payments are received, recorded and a receipt is provided to the customer.|
|Ensure that an end of night till report is completed to ensure correct recording of all transactions.Completing the daily cashing up procedure and replenishing the till floats.|
|Manage the daily counting and recording of tips|
|Staff Management Develop a service standards manual to assist all staff in the operation of the restaurant and implement it.|
|Assist staff when required at busy periods.To work with the HR Department to recruit staff to the agreed levels.|
|Ensuring that all staff attend work punctually and arrive in the correct uniform.|
|Disciplining of staff as and when required, using correct company standards and procedures.|
|Ensure that menu briefings and quizzes are carried out regularly with all waiting staff.|
|Ensuring all staff are happy in their work, and making sure any problems are dealt with in a compassionate and professional manner.|
|Completing a weekly staff rota ensuring fair distribution of hours to all staff, using part-time and Ad-Hoc staff only where necessary.|
|Ensuring the restaurant staffing budget is adhered to when compiling weekly rota.|
|Health & Safety Management Ensure all work is carried out in compliance with Health & Safety regulations.|
|Record any accidents that occur, no matter how minor, by using the correct accident reporting procedures for both staff and customers.Undertake training to become a registered First Aider.|
|Stock Management Ensuring that all front of house deliveries are correctly checked off and recorded.|
|Overseeing monthly stock checks so all stock is accounted for. Reporting all results to the Director.|
|Ensure that all waste, transfers to other departments, promotional stock, breakages and spillages are documented.|
|Business Management Ensure that all Menu’s & Advertisements are created to the agreed standard and comply with the Ransoms style book.|
|Attendance and contribution at management meetings.|
|Suggest and implement strategies that can lead to increased revenue.To Assist the Director and Marketing Assistant with maintaining the businesses Social Media accounts.To be responsible for the maintenance and cleanliness of the building, outside areas and equipment liaising with contractors where necessary.To liaise with IT and Support companies as necessary to ensure the all Tills, Tablets and PDQ’s are operational at all times.|
|Perform any other duties as directed by the Director.|